Contact Us

Reach us by email or fill in the form below. We respond within 1 business day, Monday to Friday CET.

What can we help with?

Pick the matching topic in the form below and it goes straight to the right team. Prefer email? Write to [email protected] and we will route it.

Support

Help with an existing account, a room, or a live event. Form topic: Support.

Questions, product details, book a demo

Exploring MulingStream or MulingVerse, pricing, or a walkthrough. Form topic: Product or demo.

Propose a partnership

Resellers, denominations, integrators, referrals. Form topic: Partnership.

IP / Legal

Intellectual property and legal matters. Form topic: Legal. See also our Terms.

Privacy / Cookie policy

Data requests and privacy questions are handled on our Privacy page, which lists the dedicated contact.

Security

Vulnerability reports and security questions. See our Privacy page for the dedicated contact and disclosure process.

Prefer email? [email protected]. Company details are on our Privacy page.

Common questions before you write us

What is MulingStream, exactly?

MulingStream is a real-time AI translation system for live, one-to-many communication—designed for events like church services, lectures, conferences, tours, announcements, and live shows. Here’s how it works in practice: A host creates a room for a specific event (e.g., “Sunday Service”, “Canal Tour”, “Keynote”).The host selects the speaking language (the source language) and adds one or more audience languages (target languages). (How many target languages you can enable at once depends on your plan.)The host then goes live and speaks normally. MulingStream captures the speech and produces translations in real time.Listeners join the same room using a passcode, link, or QR code. They don’t need an account, and they don’t need to install an app—it works in the browser on any modern phone or laptop.Each listener chooses their own preferred language and receives the translation as: Live captions (text) and/or Natural-voice audio (so they can listen privately with headphones if they want). Because everyone is in the same room, a single speaker can reach a multilingual audience simultaneously, without interpretation booths or distributing receiver devices. In short: one speaker talks...

Is there a free trial?

Yes. Every new account gets a 14-day free trial with 150 credits and full Business-tier features unlocked: unlimited target languages, premium voice tiers, Smart Hints, Context Enhancer, and analytics. No credit card required. The trial activates as soon as you sign up. You can use the 150 credits across as many sessions as you want during the 14 days. When the trial ends (either by using all 150 credits or by reaching day 14), your account moves to the Free plan automatically. You keep your data, rooms, and history. To continue with higher limits, upgrade to Starter, Pro, or Business at any time.

Can I cancel anytime?

Fees are generally non-refundable except where required by law. If you believe you were charged in error, contact support and we’ll review it.

Do you store or record audio by default?

Mulingstream may temporarily store event audio and related data to support core functionality such as reliable streaming/caching, session history, and usage calculation (e.g., duration and enabled languages). If you delete a room, we delete the room’s associated data—including stored audio and any room content—so it is no longer accessible. We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring (for example, totals and timestamps), but not the room’s playable audio. We plan to add more automatic retention controls over time (for example, an option to remove stored room data after a set period), but those controls are not fully implemented yet.

How long do you keep audio and transcripts?

Mulingstream may store event audio and related room data temporarily to support core functionality such as caching/reliability, session history, and usage calculation. You control retention through the room lifecycle: If you delete a room, we delete the room’s associated data (including stored audio, transcriptions and any room content), so it is no longer accessible. We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring (for example, totals, timestamps, and usage measurements), even after a room is deleted. We plan to introduce additional retention controls over time (for example, automatic cleanup after a defined period), but those options are not fully implemented yet.

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