Browse common questions about Mulingai, MulingStream, pricing, and your account. Use the search to jump straight to an answer.
MulingStream is a real-time AI translation system for live, one-to-many communication—designed for events like church services, lectures, conferences, tours, announcements, and live shows. Here’s how it works in practice: A host creates a room for a specific event (e.g., “Sunday Service”, “Canal Tour”, “Keynote”).The host selects the speaking language (the source language) and adds one or more audience languages (target languages). (How many target languages you can enable at once depends on your plan.)The host then goes live and speaks normally. MulingStream captures the speech and produces translations in real time.Listeners join the same room using a passcode, link, or QR code. They don’t need an account, and they don’t need to install an app—it works in the browser on any modern phone or laptop.Each listener chooses their own preferred language and receives the translation as: Live captions (text) and/or Natural-voice audio (so they can listen privately with headphones if they want). Because everyone is in the same room, a single speaker can reach a multilingual audience simultaneously, without interpretation booths or distributing receiver devices. In short: one speaker talks...
Yes. Visit the Mulingstream demo page to start a 10-minute live demo with no account, no email, and no payment. How the demo works: Pick your source language and one or more target languagesClick "Start Free Demo" and share the listener link or QR code with anyone you want to joinSpeak normally and see real-time transcription and translation just like a real sessionThe demo runs the full real pipeline (speech-to-text, Smart Translation, voice output) After the session, you can optionally provide your email to receive a PDF transcript of the demo. Limits: 10 minutes per session2 demos per IP per 24 hours When you are ready for full sessions, longer events, more languages, or premium voices, sign up to claim your 14-day trial with full Business features.
It depends. Human interpreters are excellent for high-stakes nuance, but live interpreting is cognitively demanding: they must listen, translate, and speak with almost no delay, which can force summarizing and can miss details. With MulingStream, speech is continuously captured with live captions and audio, so nothing is skipped. With clear audio (good microphone, low noise), the translation is often comparable to — and sometimes better than — live interpretation, and it keeps improving over time.
It depends on whether you’re a listener or an organizer. If you’re an event organizer / venue Google Translate is good for personal translation, but it’s not designed as an event system: onboarding a crowd, keeping everyone synced to one speaker, managing access, and supporting hundreds of listeners is not its focus. MulingStream is event-ready: one speaker stream, many listeners, room access controls, and a workflow built for live venues and announcements. If you’re a listener Google Translate can be great for quick personal needs. In a live event, MulingStream is usually smoother because the event is already set up for you: you simply join the room and follow the speaker continuously. Clear distinction in how they work Google Translate: personal tool, typically user-driven (you operate the app for your own context)MulingStream: event workflow (the organizer sets the room; the audience joins and follows the speaker continuously)
Here’s the simplest rule: If you are running an event (venue/organizer) Choose MulingStream when you need: one-to-many delivery (one speaker → many listeners)multiple languages at once (audience chooses their language)simple onboarding (QR/passcode)no receiver distribution or hardware requirements for attendees If you are translating for yourself (personal use) Google Translate, AirPods features, or a handheld device can be fine when: You have good audio input (quiet room, close conversation, or direct mic access), since personal tools are typically used at close range.it’s just you (or a small personal scenario)you don’t need to onboard a crowdscalability and access control aren’t requirements
Coverage and scalability. Interpreters can tire, are hard to schedule, and scaling to many languages is expensive. With Mulingstream you can instantly offer multiple languages (including rare ones) to hundreds of listeners, with consistent delivery. Many teams use AI as the default, and bring in humans for special sessions or critical nuance.
Yes. Listeners join for free on their own phones or laptops. Only the host subscription determines how many languages, how many listeners per room, and how much usage time is available.
Credits are Mulingai's platform currency for metered usage. Your plan includes a monthly credit allowance that resets each billing period. How credits work: 1 credit = 1 minute of base streaming (1 source language + 1 target language) Adding more target languages increases the credit rate (see "How is credit usage calculated?") Credits are consumed only while you're actively streaming Where credits apply: - Mulingstream: Credits power real-time translation sessions Future features: Credits will also be used for audio exports, session summaries, keyword extraction, and other platform capabilities Your dashboard shows your current balance, usage this period, and when credits reset. See the Pricing page for plan-specific credit allowances.
Credits are calculated based on your session configuration using this formula: Credits per minute = Base (1.0) + (Extra languages x Plan rate) Components: Base rate: 1.0 credit/min covers your source language + first target language Extra languages: Each additional target language adds credits at your plan's rate Plan rate: Higher-tier plans have lower per-language rates ** Example calculation:** If your plan's extra-language rate is 0.9 and you stream with 1 source + 3 target languages: Base: 1.0 credits/min Extra: 2 languages x 0.9 = 1.8 credits/min Total: 2.8 credits/min (168 credits/hour) ** What does NOT affect credits:** Number of listeners (whether 5 or 500, same rate) Session length (no minimum or maximum penalties) You can see your estimated credit rate before starting any session. Check your plan's specific rates on the Pricing page.
Each target language beyond the first adds to your credit rate. The exact amount depends on your plan—higher-tier plans have lower rates per extra language. Example rates (illustrative): | Plan Rate | 1+1 Languages | 1+3 Languages | 1+5 Languages | | +1.0/lang | 1.0 cr/min | 3.0 cr/min | 5.0 cr/min | | +0.9/lang | 1.0 cr/min | 2.8 cr/min | 4.6 cr/min | | +0.8/lang | 1.0 cr/min | 2.6 cr/min | 4.2 cr/min | Practical impact: A 1-hour session at 1+1: ~60 credits A 1-hour session at 1+3 (rate 0.9): ~168 credits A 1-hour session at 1+5 (rate 0.8): ~240 credits Tips: Enable only the languages your audience actually needs Higher-tier plans make multilingual events more economical Use the credit calculator when creating a room to see your exact rate Check your plan's specific extra-language rate on the Pricing page.
No. Credit usage is based on your streaming configuration (duration and number of target languages), not the number of listeners. Whether you have 5 listeners or 500 listeners, your credit rate stays exactly the same. What determines credit rate: Session duration (credits consumed per minute while live) Number of target languages enabled What does NOT affect credits: Number of listeners in the room Whether listeners use captions, audio, or both Which languages listeners choose to follow Listener capacity (how many can join a room at once) is a plan feature, but it doesn't affect how credits are consumed during your session.
No. Credits reset on the 1st of each month and do not carry over. Reset schedule: All plans (Free, Pro, Business): Credits reset on the 1st of each calendar month What this means: Plan your usage within each month Unused credits expire on the 1st when your new allocation arrives Your full monthly credit allowance is restored at each reset If you regularly need more credits than your plan provides, consider upgrading to a higher tier with a larger monthly allowance.
Credits reset on the 1st of each calendar month for all users. All plans (Free, Monthly, and Yearly): Credits reset on the 1st of each month at 00:00 UTC Example: February 1st, March 1st, April 1st, etc. First month (new subscribers): When you subscribe mid-month, you receive pro-rated credits for the remaining days Starting the following 1st, you receive your full monthly allocation Where to check: Go to Account > Dashboard to see your current balance and reset date The credit display shows "Resets on [date]" Your full credit allowance is restored at each reset, regardless of how much you used in the previous period.
No. You don’t pay per listener. Your plan includes a maximum listeners per room, and listeners join free.
You can view your credit information in several places: Account Dashboard: Current credit balance Credits used this period Credit allowance for your plan Reset date During streaming (host view): Current session credit rate (credits/min) Credits used in this session Estimated time remaining based on your balance Room creation/editing: Credit calculator showing estimated rate Breakdown by base rate and extra languages Coming soon: Usage History page with session-by-session breakdown Transaction History showing allocations and deductions Exportable usage reports
When you subscribe mid-month, your first month is pro-rated, meaning you pay less and receive proportional credits for the remaining days until the 1st. How it works: You subscribe (e.g., January 20th, 12 days left in the month) You're charged a pro-rated amount for those 12 days You receive pro-rated credits for those 12 days On February 1st, you're charged the full monthly amount and receive your full credit allocation Example (Pro plan): Subscribe January 20th (12 days remaining in 31-day month) First charge: ~39% of monthly price (~€27 if the plan is €70) First credits: ~390 credits (rounded up to nearest 10 if the total credits are 1000) February 1st: Full price, full 1000 credits For yearly plans: First month is still pro-rated You receive monthly credits on the 1st of each month Annual payment is charged on your yearly anniversary This ensures you only pay for what you use, and everyone's credits align to the same monthly cycle.
Yes. Extra credits are sold as pay-as-you-go packs and work on top of any plan, including Free. Available pack sizes: 25 credits50 credits100 credits250 credits500 credits1000 credits Larger packs are discounted per credit. See the Pricing page for current prices in your region. Common reasons to buy extra credits: Cover a longer event without upgrading your planStay on the Free plan but run an occasional bigger sessionAdd buffer in case your monthly plan credits run out before the 1st Extra credits are charged to your saved payment method and added to your balance immediately.
No. Extra credits never expire. They sit in your account until you use them. This is different from plan credits, which reset on the 1st of every month. How the two interact during a session: Your plan credits are used firstOnce plan credits are exhausted, extra credits are usedWhen your plan credits reset on the 1st, your extra credits are still there, untouched Extra credits remain available even if you cancel your subscription or downgrade to the Free plan.
No. Smart Translation is included on every plan at no extra credit cost. This is intentional. Internally Smart Translation is cheaper to run than the standard translation engine for most session configurations, so it makes sense to ship it as the default experience for all users. Your credit rate is determined by: Number of target languagesVoice quality tiers if you select premium voicesOptional addons like Smart Hints Smart Translation itself does not change the rate. Toggling it off does not lower your credit consumption.
Premium voices add a per-minute credit cost for each target language using that tier. The exact cost depends on your plan and the tier selected. Pattern (lower-tier plans pay more per language to discourage heavy free-tier usage): Standard tier: no addon, all plansEnhanced and Premium tiers: small addon per language per minuteFirst-Class tier: largest addon per language per minute Higher-tier plans (Pro, Business) have lower addons than Free or Starter for the same voice tier. Example (illustrative, see the credit calculator for your exact rates): 1-hour session, 1 source + 1 target on Standard: 60 credits totalSame session with Enhanced voice on the target language: 60 credits + addon The credit calculator on the room page shows the total per-minute and per-hour cost for the exact voice tier mix you choose.
Yes. Every new account gets a 14-day free trial with 150 credits and full Business-tier features unlocked: unlimited target languages, premium voice tiers, Smart Hints, Context Enhancer, and analytics. No credit card required. The trial activates as soon as you sign up. You can use the 150 credits across as many sessions as you want during the 14 days. When the trial ends (either by using all 150 credits or by reaching day 14), your account moves to the Free plan automatically. You keep your data, rooms, and history. To continue with higher limits, upgrade to Starter, Pro, or Business at any time.
No. Listeners don’t need an account and don’t pay. They join with a passcode/link/QR and choose their language. Only hosts subscribe to run events.
When your trial ends (after 14 days or when 150 credits are used, whichever comes first), your account moves to the Free plan automatically. There is no auto-charge. On the Free plan you get: 10 credits per month, reset on the 1stBasic features (limited target languages, listeners per room, and zones)Higher per-language credit rates than paid plansStandard voice quality All your previous rooms, history, and settings stay intact. To continue with the features you used during the trial, upgrade to a paid plan from Account Settings. You can also buy extra credits at any time, even on the Free plan, and those never expire.
The Free plan includes a monthly credit allowance to test MulingStream. The exact amount is shown on the Pricing page. With Free, you can: Create rooms and go live Enable up to 2 target languages per room Host up to 10 listeners per room Credits reset on the 1st of each month, so you can try again without a credit card. For more languages, higher listener capacity, or additional credits, consider upgrading to Pro or Business. Want to try the full experience first? Every new account also gets a 14-day free trial with 150 credits and full Business-tier features. After the trial ends, your account moves to the Free plan automatically with no charge.
We accept major card payments through our payment processor (Stripe). Your card details are handled securely by the processor; Mulingai does not store full card numbers.
Prices are shown excluding VAT unless stated otherwise. VAT is calculated at checkout based on your billing country, and where applicable you can provide a valid VAT ID for reverse-charge handling.
Yes. Subscriptions renew automatically each billing period unless you cancel before the renewal date in your account settings.
Yes. After payment you can access a receipt for your records. If you need invoicing details (company name, address, VAT ID), add them in your billing settings.
Yes. You can change plans anytime from your Account settings. When you upgrade: Your new credit allowance takes effect immediately You get access to lower extra-language rates Higher listener and language limits apply right away When you downgrade: Changes take effect at your next billing cycle Your credit balance resets to the new plan's allowance Room limits adjust to match the new plan We recommend upgrading before a large event so you have the right capacity.
Yes. You can subscribe monthly or annually. Annual plans include an extra savings (shown on the pricing page).
You can manage everything from your Account → Subscription & Billing page. From there you can: See your current planView your invoice historyDownload invoices (PDF)Upgrade/downgrade using See PlansCancel auto-renew (if you’re on a paid plan) If you don’t see an action you need (e.g., billing details for an organization), contact support and we’ll help.
Yes. You can update your account and billing-related details from your Account settings and Subscription & Billing area (depending on what needs to change). If you need to update information that affects invoices (e.g., company name, VAT ID, billing email) and you can’t find it in the UI yet, contact support and we will assist.
If a payment fails, you enter a grace period to resolve the issue without losing access. During the grace period: You receive 100 grace credits to continue using the service You have 7 days to update your payment method An email is sent with a link to update your payment details If payment succeeds during grace period: Your full credit allocation is restored Credits used during grace are deducted from your restored balance Example: If you used 30 grace credits and your plan has 1000, you'll have 970 after recovery If payment is not resolved: Your subscription will be cancelled You'll be downgraded to the Free plan Your credits will reset to the Free plan allowance To avoid interruptions, keep your payment method up to date in Account Settings.
We may update pricing from time to time. Where required, we provide advance notice, and changes apply to future billing periods.
Fees are generally non-refundable except where required by law. If you believe you were charged in error, contact support and we’ll review it.
If you are an EU/EEA/UK consumer, you may have a 14-day withdrawal right for online purchases. For digital services that start immediately, that right can be waived once you give express consent to start delivery and acknowledge the waiver during checkout (where applicable).
Mulingstream may temporarily store event audio and related data to support core functionality such as reliable streaming/caching, session history, and usage calculation (e.g., duration and enabled languages). If you delete a room, we delete the room’s associated data—including stored audio and any room content—so it is no longer accessible. We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring (for example, totals and timestamps), but not the room’s playable audio. We plan to add more automatic retention controls over time (for example, an option to remove stored room data after a set period), but those controls are not fully implemented yet.
Mulingstream may store event audio and related room data temporarily to support core functionality such as caching/reliability, session history, and usage calculation. You control retention through the room lifecycle: If you delete a room, we delete the room’s associated data (including stored audio, transcriptions and any room content), so it is no longer accessible. We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring (for example, totals, timestamps, and usage measurements), even after a room is deleted. We plan to introduce additional retention controls over time (for example, automatic cleanup after a defined period), but those options are not fully implemented yet.
We use industry-standard security measures, including encryption in transit, access controls, and logging. You are responsible for keeping your password secure and not sharing account access.
We operate with GDPR requirements in mind. If you use Mulingstream on behalf of an organization, your organization may be the data controller for end-user data and Mulingai acts as a processor for relevant activities. For business customers, we can provide a Data Processing Agreement (DPA) where appropriate.
Host accounts are for the account owner/organization and should not be shared, sold, or transferred unless explicitly permitted. This protects security and ensures plan limits are applied fairly.
No. We do not sell personal data. We use your data to provide and operate the service (account access, room operation, usage calculation, support, and security). We may use standard analytics to understand product usage and improve the experience, but we do not run “sell-your-data” advertising models.
No. We do not use your room audio or content for advertising or unrelated purposes. Mulingstream may temporarily store audio and related room data to support core functionality such as caching/reliability, room history, and usage calculation. If a room is deleted, we delete the room’s associated data (including stored audio and room content). We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring.
We primarily host data in the EU. Some vendors (such as payments and analytics providers) may process data outside the EEA/UK under appropriate legal safeguards.
No. Our services are not available to children under 13. If you are between 13 and the age of legal majority in your jurisdiction, you may use the service only with parent/guardian supervision as required by the Terms.
If you believe content on our services infringes your rights, please send a notice to [email protected] with: identification of the work, the allegedly infringing material, your contact details, a good-faith statement, and a statement that the information is accurate and you are authorized to act.
Yes. You can sign up or sign in with your Google account. How it works: On the sign-up or sign-in page, click "Continue with Google"You are redirected to Google to authorize MulingaiOnce authorized, you land back in your account, signed in If you already have a Mulingai account with the same email and password, you can connect Google later from Account Settings. The two methods can coexist on the same account. We only request your email and basic profile information from Google. We do not access your inbox, calendar, or any other Google data.
Today, Google is the only third-party sign-in provider supported. Email and password sign-up is also available. We have no plans to add Apple, Microsoft, or Facebook sign-in in the near term. Google covers the majority of professional and church-staff accounts, which keeps the surface area focused. If a different provider is critical for your team, write to [email protected] and tell us your use case. Demand drives the roadmap.
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