Browse common questions about Mulingai, MulingStream, pricing, and your account. Use the search to jump straight to an answer.
MulingStream is a context-aware AI translation system for live events. One person speaks, and the room follows in real time, each listener in their own language, as live captions or natural voice audio. It is built for church services, lectures, conferences, tours, announcements and live shows. How it works in practice A host creates a room for a specific event: a church service, a conference, a podcast, a wedding or a funeral.The host picks a default speaking language and adds the audience languages listeners can choose from. The default is only a starting point: speakers can switch or mix languages mid-sentence and MulingStream follows.The host goes live and speaks normally. Speech is captured and translated as it is said.Listeners join the same room with a passcode, link or QR code. No account, no app to install, it runs in the browser on any modern phone or laptop.Each listener picks their own language and follows along with captions, voice audio, or both. Because everyone is in the same room, one speaker reaches a multilingual audience at the same time, with no interpretation booths and no receivers to hand out. The number of audience languages does not depend on your plan....
Yes. Open the demo page and start a 10-minute live session with no account, no email and no payment. How the demo works Pick the language you will speak and one or more languages for your listenersStart the demo and share the listener link or QR code with anyone you want to joinSpeak normally and watch the live text and translation, exactly as in a real sessionThe demo runs the full pipeline, including Smart Translation and voice output Afterwards you can enter your email if you want a PDF transcript of the session. That is optional. When you are ready for real sessions, sign up. There is no card required, and your first session is free.
A fair look. Human interpreters are genuinely gifted, and there are moments they still win. But the job fights against human limits, and that is where MulingStream changes the maths for a live event. Where MulingStream pulls ahead It captures every word. A person has to listen and speak at the same time, which nobody can do perfectly. Words get summarised, skipped or smoothed over. MulingStream captures everything the speaker says and translates it faithfully, with names, terms and quotes kept intact.It never makes your speaker wait. No stopping after each sentence so the translation can catch up. Your speaker keeps talking and the translation keeps flowing in step.It never gets tired. Hour two sounds as sharp as minute one. No fatigue and no slip in quality across a long sermon, lecture or full conference day.It serves every language at once. One interpreter covers one language for one room. MulingStream delivers to every language your audience needs at the same time, as captions and natural voice audio.It stays faithful to your meaning. It understands the context of what is being said, so it translates meaning and tone rather than word for word. Idioms land naturally and key...
They are two different kinds of tool, and that matters more than any feature list. Google Translate is machine translation. It converts what it is given, phrase by phrase, with no idea what your event is about. It is very good at that job. MulingStream is context-aware AI translation. You tell it the theme of your event, and you can paste your script, sermon notes or agenda in beforehand. It carries that context through the whole session, so it translates the meaning rather than the words. Names are spelled the way you spell them, terminology stays consistent from the first minute to the last, and idioms come out as idioms instead of nonsense. That is the real difference. In the right context MulingStream simply has more to work with, so it produces a translation that fits what you actually meant. If you are an event organizer or venue Google Translate is a personal tool. It is not built to onboard a crowd, keep everyone synced to one speaker, manage access, or serve hundreds of listeners at once. MulingStream is event-ready: one speaker stream, many listeners, room access controls, and a workflow made for live venues and announcements. If you are a listener Google Translate is...
The simplest rule is to ask who the translation is for: one person, or a room. One thing sets MulingStream apart from all three. Google Translate, AirPods and handheld devices all do machine translation: words in, words out, with no idea what the event is about. MulingStream is context-aware. You set the theme, you can paste your script or notes in advance, and it translates the meaning rather than the words. Nobody else on this list profiles the subject of your event, and that is exactly what decides whether a sermon, a keynote or a guided tour survives translation. If you are running an event (venue or organizer) Choose MulingStream when you need: one-to-many delivery, one speaker reaching many listenersseveral languages at once, with the audience choosing their ownsimple onboarding by QR code or passcodeno receivers to hand out and no hardware for attendeestranslation that understands your subject, not just your words If you are translating for yourself (personal use) Google Translate, AirPods features or a handheld device can be fine when: you have good audio input (a quiet room, a close conversation, or direct mic access), since personal tools are used at close rangeit is...
Coverage, consistency and context. A skilled interpreter is genuinely gifted, but one interpreter covers one language for one room, they tire over a long day, and they are hard to schedule. Scaling that to several languages gets expensive fast. MulingStream delivers every language your audience needs at the same time, as live captions and natural voice audio, and it sounds as sharp in hour two as it did in minute one. The part people underestimate is context. MulingStream is not converting words one at a time. It works from the theme of your event and any script or notes you paste in beforehand, so idioms land, names are spelled right, and your key terminology stays the same from the first minute to the last. Many teams use AI as the default and bring a person in for a special session or a moment where visual context really matters. Try it yourself, free, with no sign-up and no card.
Yes. Listeners join for free on their own phones or laptops. Only the host subscription determines how many languages, how many listeners per room, and how much usage time is available.
Credits are Mulingai's platform currency for metered usage. Your plan includes a monthly credit allowance that resets each billing period. How credits work: 1 credit = 1 minute of base streaming (1 source language + 1 target language) Adding more target languages increases the credit rate (see "How is credit usage calculated?") Credits are consumed only while you're actively streaming Where credits apply: - MulingStream: Credits power real-time translation sessions Future features: Credits will also be used for audio exports, session summaries, keyword extraction, and other platform capabilities Your dashboard shows your current balance, usage this period, and when credits reset. See the Pricing page for plan-specific credit allowances.
Credits are calculated from your session setup, using the same formula on every plan: Credits per minute = 1 (base) + 1 for each extra target language Components: Base rate: 1 credit/min covers your source language and your first target language.Extra languages: each additional target language adds 1 credit/min, on every plan.Voice quality: Premium adds 2 credits/min and First Class adds 7 credits/min, for each language that uses it. Example: 1 source + 3 target languages on standard voiceBase: 1 credit/minExtra: 2 languages x 1 = 2 credits/minTotal: 3 credits/min, so 180 credits per hour What does NOT affect credits: The number of listeners, whether 5 or 500.Session length: there is no minimum and no maximum penalty.Silence: only spoken minutes are billed, so songs and breaks do not count. What changes between plans is the price per credit, not the number of credits you use. You see your estimated rate before starting any session.
Every target language beyond the first adds 1 credit per minute. The rate is identical on Pay As You Go, Membership and Membership Plus. What that works out to per hour: 1 source + 1 target: 60 credits per hour1 source + 3 targets: 180 credits per hour1 source + 5 targets: 300 credits per hour Tips: Enable only the languages your audience actually needs.Only spoken minutes are billed, so songs and breaks do not add up.Use the estimator on the pricing page to see your exact cost before you start. What changes between plans is the price per credit, not how many credits a language costs you.
No. Credit usage is based on your streaming configuration (duration and number of target languages), not the number of listeners. Whether you have 5 listeners or 500 listeners, your credit rate stays exactly the same. What determines credit rate: Session duration (credits consumed per minute while live) Number of target languages enabled What does NOT affect credits: Number of listeners in the room Whether listeners use captions, audio, or both Which languages listeners choose to follow Listener capacity (how many can join a room at once) is a plan feature, but it doesn't affect how credits are consumed during your session.
It depends which credits. Credits you buy never expire. Only the credits included in a membership refresh each month. Credits you buy (Pay As You Go or top-ups): They never expire and stay in your account until you use them.There is no monthly fee, so a month you do not stream costs you nothing. Credits included in Membership or Membership Plus: They refresh on the 1st of each calendar month.Unused plan credits do not roll over into the next month.Credits you bought on top are untouched and stay in your account. Plan credits are always used first, so bought credits are only drawn on once the monthly allowance runs out.
Only the credits included in a membership reset. Credits you buy never expire, so on Pay As You Go there is nothing to reset. Membership and Membership Plus: Included credits refresh on the 1st of each month at 00:00 UTC.Example: February 1st, March 1st, April 1st, and so on. First month (new members): When you join mid-month, you receive pro-rated credits for the remaining days.From the following 1st, you receive your full monthly allocation. Where to check: Go to Account > Dashboard to see your current balance and reset dateThe credit display shows "Resets on [date]" Credits you have bought are listed separately and are never affected by the reset.
No. You don’t pay per listener. Your plan includes a maximum listeners per room, and listeners join free.
You can view your credit information in several places: Account Dashboard: Current credit balance Credits used this period Credit allowance for your plan Reset date During streaming (host view): Current session credit rate (credits/min) Credits used in this session Estimated time remaining based on your balance Room creation/editing: Credit calculator showing estimated rate Breakdown by base rate and extra languages Coming soon: Usage History page with session-by-session breakdown Transaction History showing allocations and deductions Exportable usage reports
This applies to Membership and Membership Plus. On Pay As You Go there is no subscription, so there is nothing to pro-rate. Joining mid-month: You are charged a pro-rated amount for the days left in the month.You receive pro-rated credits for those same days.On the 1st you are charged the full monthly amount and receive your full credit allocation. Example (Membership, 250 included credits): You join on the 20th of a 31-day month, so 12 days remain.First charge: about 39% of the monthly price.First credits: about 39% of 250, so roughly 100 credits.On the 1st: full price and the full 250 credits. Yearly memberships: The first month is still pro-rated.You receive your monthly credits on the 1st of each month.The annual payment is charged on your yearly anniversary.
Yes. Credits are sold in packs and work on top of any plan, including Pay As You Go. Good to know: Larger packs cost less per credit.Credits you buy never expire.On a membership your included credits are used first, and bought credits only after those run out.Bought credits survive cancelling a membership. See the pricing page for the available pack sizes and current prices in your region. Credits are charged to your saved payment method and added to your balance immediately.
No. Credits you buy never expire. They sit in your account until you use them. This is different from the credits included in a membership, which refresh on the 1st of every month. How the two interact during a session: Your plan credits are used firstOnce plan credits are exhausted, bought credits are usedWhen your plan credits refresh on the 1st, your bought credits are still there, untouched Bought credits remain available even if you cancel your membership and move back to Pay As You Go.
No. Smart Translation is included on every plan at no extra credit cost. This is intentional. Internally Smart Translation is cheaper to run than the standard translation engine for most session configurations, so it makes sense to ship it as the default experience for all users. Your credit rate is determined by: Number of target languagesVoice quality tiers if you select premium voicesOptional addons like Smart Hints Smart Translation itself does not change the rate. Toggling it off does not lower your credit consumption.
There are three voice tiers. You pick one per target language when you create a room. Standard: included, no extra credits.Premium: +2 credits per minute for each language that uses it.First Class: +7 credits per minute for each language that uses it. The addon is the same on every plan. What changes between plans is the price per credit. Example: One hour, 1 source + 1 target on Standard: 60 credits.The same hour with Premium on that language: 60 + 120 = 180 credits. The estimator on the room page shows the total per minute and per hour for the exact voice mix you choose, before you start.
Not as such, and you may not need one. Pay As You Go has no monthly fee and asks for no card at sign-up, so you can create an account and look around without paying anything. Every new account gets 10 credits, which are yours to test with: set up a room, run a short session, and hear how it sounds before you spend anything. If you want to try something larger before you decide, get in touch. We can often arrange it.
No. Listeners don’t need an account and don’t pay. They join with a passcode/link/QR and choose their language. Only hosts subscribe to run events.
No. Every account starts on Pay As You Go: no monthly fee, no card required, and nothing to cancel. On Pay As You Go you get: Up to 20 target languages per room and 200 listeners per room.Up to 3 rooms streaming at the same time.Smart Translation, Smart Hints, Context Enhancer and MulingDisplay.All three voice tiers.Credits you buy, which never expire. A membership becomes worthwhile once you stream often enough that the lower price per credit covers the monthly fee. The estimator on the pricing page shows where that point falls for your own usage.
Pay As You Go is the default for every account. There is no monthly fee and no card at sign-up. You buy credits and use them whenever you like, and they never expire. What it costs: Credits are spent per minute of streaming, at your region’s price per credit.A one-hour session in one language is about 60 credits.A month where you do not stream costs you nothing. What you get: Up to 20 target languages per room, 200 listeners per room, and 3 rooms at once.The full toolkit: Smart Translation, Smart Hints, Context Enhancer, MulingDisplay and all three voice tiers. Your first session is free. For churches and podcasters we set it up with you, in person or online, whenever you are ready.
We accept major card payments through our payment processor (Stripe). Your card details are handled securely by the processor; Mulingai does not store full card numbers.
All prices include VAT. The price you see is the price you pay, and nothing is added at checkout. Where applicable you can provide a valid VAT ID for reverse-charge handling.
Yes. Subscriptions renew automatically each billing period unless you cancel before the renewal date in your account settings.
Yes. After payment you can access a receipt for your records. If you need invoicing details (company name, address, VAT ID), add them in your billing settings.
Yes. You can change plans at any time from your Account settings. When you upgrade: Your included credits take effect immediately.Your price per credit drops straight away.Higher listener and concurrent-room limits apply right away. When you downgrade or cancel: Changes take effect at your next billing cycle.Your included credits change to the new plan's allowance.Credits you bought stay in your account and never expire. If you cancel a membership entirely you move back to Pay As You Go, keep every credit you bought, and pay nothing monthly.
Yes. You can subscribe monthly or annually. Annual plans include an extra savings (shown on the pricing page).
You can manage everything from your Account → Subscription & Billing page. From there you can: See your current planView your invoice historyDownload invoices (PDF)Upgrade/downgrade using See PlansCancel auto-renew (if you’re on a paid plan) If you don’t see an action you need (e.g., billing details for an organization), contact support and we’ll help.
Yes. You can update your account and billing-related details from your Account settings and Subscription & Billing area (depending on what needs to change). If you need to update information that affects invoices (e.g., company name, VAT ID, billing email) and you can’t find it in the UI yet, contact support and we will assist.
This applies to Membership and Membership Plus. If a payment fails you get a grace period to fix it without losing access. During the grace period: You receive 100 grace credits so you can keep working.You have 7 days to update your payment method.We email you a link to update your payment details. If the payment succeeds in time: Your full credit allowance is restored.Credits used during the grace period are deducted from the restored balance.Example: if you used 30 grace credits and your plan includes 250, you have 220 afterwards. If it is not resolved: Your membership is cancelled.You move back to Pay As You Go, with no monthly fee.Credits you bought stay in your account and never expire. Keep your payment method up to date under Account settings to avoid interruptions.
We may update pricing from time to time. Where required, we provide advance notice, and changes apply to future billing periods.
Fees are generally non-refundable except where required by law. If you believe you were charged in error, contact support and we’ll review it.
If you are an EU/EEA/UK consumer, you may have a 14-day withdrawal right for online purchases. For digital services that start immediately, that right can be waived once you give express consent to start delivery and acknowledge the waiver during checkout (where applicable).
MulingStream may temporarily store event audio and related data to support core functionality such as reliable streaming/caching, session history, and usage calculation (e.g., duration and enabled languages). If you delete a room, we delete the room’s associated data, including stored audio and any room content, so it is no longer accessible. We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring (for example, totals and timestamps), but not the room’s playable audio. We plan to add more automatic retention controls over time (for example, an option to remove stored room data after a set period), but those controls are not fully implemented yet.
MulingStream may store event audio and related room data temporarily to support core functionality such as caching/reliability, session history, and usage calculation. You control retention through the room lifecycle: If you delete a room, we delete the room’s associated data (including stored audio, transcriptions and any room content), so it is no longer accessible. We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring (for example, totals, timestamps, and usage measurements), even after a room is deleted. We plan to introduce additional retention controls over time (for example, automatic cleanup after a defined period), but those options are not fully implemented yet.
We use industry-standard security measures, including encryption in transit, access controls, and logging. You are responsible for keeping your password secure and not sharing account access.
We operate with GDPR requirements in mind. If you use MulingStream on behalf of an organization, your organization may be the data controller for end-user data and Mulingai acts as a processor for relevant activities. For business customers, we can provide a Data Processing Agreement (DPA) where appropriate.
Host accounts are for the account owner/organization and should not be shared, sold, or transferred unless explicitly permitted. This protects security and ensures plan limits are applied fairly.
No. We do not sell personal data. We use your data to provide and operate the service (account access, room operation, usage calculation, support, and security). We may use standard analytics to understand product usage and improve the experience, but we do not run “sell-your-data” advertising models.
No. We do not use your room audio or content for advertising or unrelated purposes. MulingStream may temporarily store audio and related room data to support core functionality such as caching/reliability, room history, and usage calculation. If a room is deleted, we delete the room’s associated data (including stored audio and room content). We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring.
We primarily host data in the EU. Some vendors (such as payments and analytics providers) may process data outside the EEA/UK under appropriate legal safeguards.
No. Our services are not available to children under 13. If you are between 13 and the age of legal majority in your jurisdiction, you may use the service only with parent/guardian supervision as required by the Terms.
If you believe content on our services infringes your rights, please send a notice to [email protected] with: identification of the work, the allegedly infringing material, your contact details, a good-faith statement, and a statement that the information is accurate and you are authorized to act.
Yes. You can sign up or sign in with your Google account. How it works: On the sign-up or sign-in page, click "Continue with Google"You are redirected to Google to authorize MulingaiOnce authorized, you land back in your account, signed in If you already have a Mulingai account with the same email and password, you can connect Google later from Account Settings. The two methods can coexist on the same account. We only request your email and basic profile information from Google. We do not access your inbox, calendar, or any other Google data.
Today, Google is the only third-party sign-in provider supported. Email and password sign-up is also available. We have no plans to add Apple, Microsoft, or Facebook sign-in in the near term. Google covers the majority of professional and church-staff accounts, which keeps the surface area focused. If a different provider is critical for your team, write to [email protected] and tell us your use case. Demand drives the roadmap.
MulingVerse is a separate Mulingai product, launching soon. More details, pricing, and a launch date are coming. Sign up for our newsletter or follow us to be notified when MulingVerse opens for early access.