This is the agreement between you and Mulingai when you use our Services. We have written it to be read, not skimmed past. The short version comes first, the full terms follow.
Open an account and start with a free, generous trial before you pay anything. Listeners never pay.
The price you see is the price you pay. Credits as you go, a membership, or a pass for a gathering.
Bought as a private person, a pass you have not used can be refunded within 14 days of buying it.
A membership runs to the end of the period you paid for and then stops.
Our translation is very good and it is made by machine. It is not a certified human translation.
Nothing here takes away the rights the law gives you as a consumer where you live.
Numbered so that you, and we, can point to them.
The Services are the websites mulingai.com, mulingstream.com and mulingverse.com and the rooms, apps and services on them, provided by Mulingai ApS, CVR DK45321231, Denmark (“Mulingai”, “we”, “us”).
By creating an account, buying anything, or otherwise using the Services, you agree to these Terms. If you do not agree, please do not use the Services.
If you use the Services for a church, a company or another organisation, you confirm that you may bind it, and these Terms apply to it as well as to you.
The Community Guidelines are part of these Terms. The Privacy notice explains how we handle personal data.
You must be at least 13 years old. If you are under the age of majority where you live, you may use the Services only with the permission and supervision of a parent or guardian, who agrees to these Terms for you.
Listeners do not need an account. The person or organisation that invites them is responsible for how the room is used.
Give us true and current details and keep your password to yourself. You are responsible for what happens in your account.
An account belongs to the person or organisation that opened it. Do not sell, lend or share it unless we have agreed to that in writing.
Live translation for gatherings: a speaker talks, and the people listening follow in their own language on their phones or on a screen, as text or as a voice. What each product and plan includes is described on our pricing pages.
We improve the Services all the time. We may change, add or remove features, as long as what you have already paid for keeps working as described when you bought it.
You can pay as you go with credits, take a monthly or yearly Membership or Membership Plus, or buy passes that cover a gathering. The prices and what each option includes are on our pricing pages and at checkout.
Every price includes VAT. The price you see is the price you pay.
Payments are handled by our payment partner. We never see or store your full card number.
If we change a price, the new price applies from your next period. For a membership we tell you at least 30 days before.
A membership renews automatically at the end of each month or year and is charged to the payment method on file.
You can cancel at any time in your account settings. Your membership then runs to the end of the period you have paid for and does not renew.
Passes bought as a private person. A pass that has never been activated or used can be refunded within 14 days of purchase.
Passes bought for a church, a company or another organisation are not refundable, except where the law requires it.
For a refund to a private person:
Credits and memberships are not refundable once bought, and a period that has begun is not refunded in part, except where the law requires it.
To ask for a refund, write to [email protected]. We refund to the original payment method within 14 days.
If you buy as a private person in the EU, the EEA or the United Kingdom, you have 14 days from the purchase to withdraw from it without giving a reason.
If you ask us to start the service straight away, for example by using credits or activating a pass, you accept that the right to withdraw ends for what has then been delivered. The refund rules for unused passes above apply in any case.
To withdraw, write to [email protected] with a clear statement that you are withdrawing. You may use the EU model withdrawal form, but you do not have to.
Plans and passes come with limits, for example how many languages, listeners and rooms they include, and a pass covers the gathering it is used for in one room. Please do not work around those limits by sharing accounts, splitting one gathering across rooms, or reselling access without an agreement with us.
What is spoken in your rooms, and the notes, keywords and material you add, remain yours.
You give us permission to host, process and translate that content and to show it to the people in your room, only to provide, secure and support the Services for you, and only for as long as the Privacy notice says we keep it.
You confirm that you have the right to use the content you bring into a room, and that using it does not break the law or anyone else’s rights.
Use the Services lawfully and in line with the Community Guidelines. Do not break into, overload or interfere with the Services, do not copy them or take them apart except where the law allows it, do not use automated tools to access them without our permission, and do not use them to translate content that is itself unlawful.
Mulingai, MulingStream, MulingVerse and our logos are our trademarks. The software, design and text of the Services belong to us or our licensors. You may use them only as these Terms allow.
We love hearing ideas. If you send us one, we may use it freely, without owing you anything for it.
If you believe something on the Services infringes your rights, write to [email protected] with the work concerned, where you found it, your contact details, and a statement that you are the rights holder or may act for them. We act quickly and tell the person concerned where appropriate.
The Services may link to websites we do not run. We are not responsible for them.
You can stop using the Services and delete your account at any time. We may limit, suspend or close an account for a serious or repeated breach of these Terms, for fraud, or where the law requires it. We tell you why, unless the law does not allow us to.
Our translation is produced by machine, using artificial intelligence. It is very good, and it can still be wrong. It is not a certified translation. For anything where an error matters, such as medical, legal, financial or safety information, check the original.
We work hard to keep the Services running, and we cannot promise that they will never be interrupted. As a consumer in the EU, the EEA or the United Kingdom you keep your legal rights if what you bought does not work as described.
As far as the law allows, we are not liable for indirect or consequential loss, such as lost profit or lost data. Our total liability is limited to what you paid us in the 12 months before the claim, or EUR 100 if that is more.
None of this limits liability for death or personal injury caused by negligence, for fraud, for gross negligence or intent, or anything else the law does not allow us to limit.
If you are a consumer in the EU, the EEA, the United Kingdom or Switzerland, the law of the country where you live applies, and you may take a claim to its courts.
If you use the Services for an organisation, Danish law applies and the courts of Denmark decide disputes, unless the law says otherwise.
A consumer who cannot reach an agreement with us may complain to the Danish Consumer Complaints Board, Forbrugerklagenævnet, through Nævnenes Hus, www.naevneneshus.dk.
When we change these Terms, we change the date at the top. When a change is significant, we tell account holders by email at least 30 days before it takes effect. If you do not agree, you can close your account before then.
These Terms are written in English and translated into the other languages of our website. If a translation says something different, the English version applies, unless the law where you live gives you the right to rely on your own language.
If a part of these Terms cannot be enforced, the rest still applies. If we do not enforce a term at once, we have not given it up. You may not transfer this agreement without our consent. These Terms, with the documents they name, are the whole agreement between us about the Services.
Mulingai ApS, CVR DK45321231, Nørredige 32, 6893 Hemmet, Denmark.
Help with the Services and refunds: [email protected]. Legal matters and official requests: [email protected]. Security: [email protected].
Requests connected to legal proceedings must come through proper legal process, to [email protected] or to the address above.
What we keep, for how long, and how to see or delete it. Your voice is never recorded.
Read it →
How we ask everyone to use a room, so every person in it is treated well.
Read it →
The few cookies the site sets, and the ones it only sets when you say yes.
Read it →
Ask us. We would rather explain a term than have you guess at it.