No monthly fee to get started and no card at sign-up. Credits cover your spoken minutes, songs and breaks do not count, and listeners always join free. Stream often enough and a membership lowers your price per credit.
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Yes. Listeners join for free on their own phones or laptops. Only the host subscription determines how many languages, how many listeners per room, and how much usage time is available.
Credits are Mulingai's platform currency for metered usage. Your plan includes a monthly credit allowance that resets each billing period. How credits work: 1 credit = 1 minute of base streaming (1 source language + 1 target language) Adding more target languages increases the credit rate (see "How is credit usage calculated?") Credits are consumed only while you're actively streaming Where credits apply: - MulingStream: Credits power real-time translation sessions Future features: Credits will also be used for audio exports, session summaries, keyword extraction, and other platform capabilities Your dashboard shows your current balance, usage this period, and when credits reset. See the Pricing page for plan-specific credit allowances.
Credits are calculated from your session setup, using the same formula on every plan: Credits per minute = 1 (base) + 1 for each extra target language Components: Base rate: 1 credit/min covers your source language and your first target language.Extra languages: each additional target language adds 1 credit/min, on every plan.Voice quality: Premium adds 2 credits/min and First Class adds 7 credits/min, for each language that uses it. Example: 1 source + 3 target languages on standard voiceBase: 1 credit/minExtra: 2 languages x 1 = 2 credits/minTotal: 3 credits/min, so 180 credits per hour What does NOT affect credits: The number of listeners, whether 5 or 500.Session length: there is no minimum and no maximum penalty.Silence: only spoken minutes are billed, so songs and breaks do not count. What changes between plans is the price per credit, not the number of credits you use. You see your estimated rate before starting any session.
Every target language beyond the first adds 1 credit per minute. The rate is identical on Pay As You Go, Membership and Membership Plus. What that works out to per hour: 1 source + 1 target: 60 credits per hour1 source + 3 targets: 180 credits per hour1 source + 5 targets: 300 credits per hour Tips: Enable only the languages your audience actually needs.Only spoken minutes are billed, so songs and breaks do not add up.Use the estimator on the pricing page to see your exact cost before you start. What changes between plans is the price per credit, not how many credits a language costs you.
No. Credit usage is based on your streaming configuration (duration and number of target languages), not the number of listeners. Whether you have 5 listeners or 500 listeners, your credit rate stays exactly the same. What determines credit rate: Session duration (credits consumed per minute while live) Number of target languages enabled What does NOT affect credits: Number of listeners in the room Whether listeners use captions, audio, or both Which languages listeners choose to follow Listener capacity (how many can join a room at once) is a plan feature, but it doesn't affect how credits are consumed during your session.
Not as such, and you may not need one. Pay As You Go has no monthly fee and asks for no card at sign-up, so you can create an account and look around without paying anything. Every new account gets 10 credits, which are yours to test with: set up a room, run a short session, and hear how it sounds before you spend anything. If you want to try something larger before you decide, get in touch. We can often arrange it.
No. Listeners don’t need an account and don’t pay. They join with a passcode/link/QR and choose their language. Only hosts subscribe to run events.
We accept major card payments through our payment processor (Stripe). Your card details are handled securely by the processor; Mulingai does not store full card numbers.
All prices include VAT. The price you see is the price you pay, and nothing is added at checkout. Where applicable you can provide a valid VAT ID for reverse-charge handling.
Yes. Subscriptions renew automatically each billing period unless you cancel before the renewal date in your account settings.
Fees are generally non-refundable except where required by law. If you believe you were charged in error, contact support and we’ll review it.