Four plans, from a free 14-day trial to Business. Credits cover your broadcast minutes; listeners always join free. Pick the plan that fits how often you run events and how many languages you serve, switch any month.
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Yes. Listeners join for free on their own phones or laptops. Only the host subscription determines how many languages, how many listeners per room, and how much usage time is available.
Credits are Mulingai's platform currency for metered usage. Your plan includes a monthly credit allowance that resets each billing period. How credits work: 1 credit = 1 minute of base streaming (1 source language + 1 target language) Adding more target languages increases the credit rate (see "How is credit usage calculated?") Credits are consumed only while you're actively streaming Where credits apply: - Mulingstream: Credits power real-time translation sessions Future features: Credits will also be used for audio exports, session summaries, keyword extraction, and other platform capabilities Your dashboard shows your current balance, usage this period, and when credits reset. See the Pricing page for plan-specific credit allowances.
Credits are calculated based on your session configuration using this formula: Credits per minute = Base (1.0) + (Extra languages x Plan rate) Components: Base rate: 1.0 credit/min covers your source language + first target language Extra languages: Each additional target language adds credits at your plan's rate Plan rate: Higher-tier plans have lower per-language rates ** Example calculation:** If your plan's extra-language rate is 0.9 and you stream with 1 source + 3 target languages: Base: 1.0 credits/min Extra: 2 languages x 0.9 = 1.8 credits/min Total: 2.8 credits/min (168 credits/hour) ** What does NOT affect credits:** Number of listeners (whether 5 or 500, same rate) Session length (no minimum or maximum penalties) You can see your estimated credit rate before starting any session. Check your plan's specific rates on the Pricing page.
Each target language beyond the first adds to your credit rate. The exact amount depends on your plan—higher-tier plans have lower rates per extra language. Example rates (illustrative): | Plan Rate | 1+1 Languages | 1+3 Languages | 1+5 Languages | | +1.0/lang | 1.0 cr/min | 3.0 cr/min | 5.0 cr/min | | +0.9/lang | 1.0 cr/min | 2.8 cr/min | 4.6 cr/min | | +0.8/lang | 1.0 cr/min | 2.6 cr/min | 4.2 cr/min | Practical impact: A 1-hour session at 1+1: ~60 credits A 1-hour session at 1+3 (rate 0.9): ~168 credits A 1-hour session at 1+5 (rate 0.8): ~240 credits Tips: Enable only the languages your audience actually needs Higher-tier plans make multilingual events more economical Use the credit calculator when creating a room to see your exact rate Check your plan's specific extra-language rate on the Pricing page.
No. Credit usage is based on your streaming configuration (duration and number of target languages), not the number of listeners. Whether you have 5 listeners or 500 listeners, your credit rate stays exactly the same. What determines credit rate: Session duration (credits consumed per minute while live) Number of target languages enabled What does NOT affect credits: Number of listeners in the room Whether listeners use captions, audio, or both Which languages listeners choose to follow Listener capacity (how many can join a room at once) is a plan feature, but it doesn't affect how credits are consumed during your session.
Yes. Every new account gets a 14-day free trial with 150 credits and full Business-tier features unlocked: unlimited target languages, premium voice tiers, Smart Hints, Context Enhancer, and analytics. No credit card required. The trial activates as soon as you sign up. You can use the 150 credits across as many sessions as you want during the 14 days. When the trial ends (either by using all 150 credits or by reaching day 14), your account moves to the Free plan automatically. You keep your data, rooms, and history. To continue with higher limits, upgrade to Starter, Pro, or Business at any time.
No. Listeners don’t need an account and don’t pay. They join with a passcode/link/QR and choose their language. Only hosts subscribe to run events.
We accept major card payments through our payment processor (Stripe). Your card details are handled securely by the processor; Mulingai does not store full card numbers.
Prices are shown excluding VAT unless stated otherwise. VAT is calculated at checkout based on your billing country, and where applicable you can provide a valid VAT ID for reverse-charge handling.
Yes. Subscriptions renew automatically each billing period unless you cancel before the renewal date in your account settings.
Fees are generally non-refundable except where required by law. If you believe you were charged in error, contact support and we’ll review it.